Is Your Business a Family or a Team?

Why ask this question, you might wonder?

In a family, we often find the comfort of unconditional love and acceptance. Everyone is included, regardless of performance. A team, on the other hand, is driven by the need to achieve results. And in a high-performing team, poor or non-performance is simply not tolerated.

One of the best examples of this approach is Netflix. They see themselves not as a family, but as a professional sports team, where every player is expected to deliver their best. They prioritise performance and ensure the right person is in every position—even if that means swapping out someone they love for a more suitable player.

The lesson here? While different roles require distinct skill sets, Netflix focuses on common strengths that push the business forward. At the end of the day, no one person is bigger than the business.

Take a moment to reflect on your own business. Is it structured more like a close-knit family, or a high-performing sports team?

Looking ahead to future opportunities and challenges, consider these key questions:

• Are the right players in the right positions?
• Are there opportunities to make the team even stronger?

Remember, building a business team with a focus on performance doesn’t have to mean losing sight of culture – it’s about ensuring each player contributes to making the business better every day.